HTCM - Hospitality, Travel and Customer Management
About this course
The tourism and hospitality industries have recently added a great deal to the economy, and in the years to come they should continue to do so. As a result, there is an unparalleled demand for exceptional experts who have trained at the best institutions. With a focus on quality control, this 08-months course is designed to provide students with the abilities they need to become leaders in hospitality, tourism, and customer service.
Learning Progression
Hotel Management with CRS:
- Front Office: Learn about guest check-in/check-out processes, reservations, and front desk operations.
- F&B Services: Study food and beverage management, including service standards, menu planning, and customer interactions.
- Housekeeping: Understand room cleaning protocols, inventory management, and maintaining high hygiene standards.
Computer Reservation System (Fidelio): Gain practical experience with Fidelio for efficient booking and guest management, room allocation, reservation modifications, and guest history management
Travel Management with CRS:
- Explore our travel course to gain in-depth knowledge of the industry, including booking and managing travel arrangements using Amadeus. Learn about itinerary planning, customer service, and effective communication skills. Prepare for a successful career in travel with practical training and industry insights.
- Computer Reservation System (Amadeus): Master Amadeus for booking flights, hotels, and car rentals. Learn itinerary management and customer service skills.
Communicative English:
- Enhance your professional and personal communication with our Communicative English course. Improve your speaking, writing, and listening skills through interactive lessons focused on grammar, vocabulary, and practical usage. Boost your confidence and effectiveness in various settings, from business meetings to daily interactions. Perfect for career growth and clear communication
Soft Skill Training:
- Our Soft Skills Training course focuses on developing essential interpersonal skills such as effective communication, teamwork, leadership, and problem-solving. Through interactive workshops and practical exercises, you’ll enhance your ability to navigate workplace challenges and improve your professional interactions, setting you up for success in any career.
Personal Grooming and Hygiene:
• Learn about professional grooming standards, personal hygiene, and attire to maintain a polished and presentable image. Our Personal Grooming and Hygiene course teaches essential practices for a professional appearance. Learn grooming techniques, skincare routines, and the importance of personal hygiene. Enhance your overall presentation and confidence to make a positive impression in both personal and professional settings. Perfect for creating a polished, professional image
Career Counselling and Interview Practice:
- Our Career Counselling and Interview Practice program offers personalized guidance on career paths, goal setting, and job market strategies. Prepare for interviews with mock sessions and expert feedback to refine your responses, body language, and confidence. Equip yourself with the tools to succeed in securing your ideal job. Receive guidance on career planning, goal setting, and job market strategies tailored to your interests and skills.
Eligibility Criteria
- 12th pass or appeared, (Students enrolled in the 12th grade are also provisionally eligible to apply). But the certificate won’t be given out till the 12th grade is completed.
- Undergraduate
- Graduate
- basic understanding of English
- possessing a charming demeanor
- Merit scholarships based on marks obtained in higher secondary examinations are provided in the following slabs:
- 75% and above marks, 15% discount on total fee applicable
- 60% – 74% marks, 10% discount on total fee applicable
- 50% – 59% marks, 5% discount on total fee applicable
Age 17-25 yrs